Q1. What if I have forgotten my password?
  Q1. Can I place an order, even if I am buying several kinds of contact lens at the same time?
  Q2. Has my order been placed properly?
  Q3. What if I do not receive a confirmation email?
  Q4. What if I made a mistake in my order?
  Q5. What kind of conditions apply for returns or exchanges?
  Q1. When will my order be delivered? Can I check the status of my order?
  Q2. What if I am away when the order arrives?
  Q3. Can I specify a specific date for delivery?
  Q4. Do you offer any special delivery options?
  Q5. What if the package has been returned to LENS-TOP due to an error in my address?
  Q1. Where can I find my prescription data?
  Q2. Are BC and PWR different depending on the lens manufacturer?
  Q3. Is it possible to use contact lenses if the DIA is different from my prescription data?
  Q4. I can not find lenses for long-sighted eyes (+) in the POWER list.
  Q1. Do I need to have my eyes examined before purchasing contact lenses?
  Q2. Do I need to have my eyes examined periodically?
  Q3. Can I wear contact lenses continuously?
  Q1. What if I receive contact lenses that are different from what I have ordered?
  Q2. How long will it takes to receive new items, if I return my lenses to change the lens data?
  Q3. What if I find a defective lens?
  Q4. I can not proceed with my order. Is my browser setting correct?
  Q1. What kind of solution should I use?
  Q2. Can I update the information in my profile?
  Q3. Do you issue a receipt? What information does it contain?

Q
Forgot your password?
A

If you have forgotten your password click here

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Q
Can I place an order, even if I am buying several kinds of contact lens at the same time?
A
As long as orders match your latest prescription, you may choose to buy any kind of merchandise from our website.
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Q
Has my order been placed properly?
A
When you have completed your order, you will receive a confirmation email from us.
If you do not receive an email(confirmation email) from[LENS-TOP],
please use the [inquiry form] to contact us. Or visit [Login My Page] to confirm your purchase.
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Q
What if I do not receive a confirmation email?
A
Some web mail servers might have trouble with our email or you might have entered your email address incorrectly.
Please contact us if you have not received a confirmation email within 1 hour after placing your order.
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Q
What if I made a mistake in my order?
A
Please contact us immediately to see if we can change your order.
In case your order has already been shipped, we will instruct you where and how to send us back the unopened boxes and we will ship you the correct items when we receive your exchange.

* Additional shipping costs will be at your expense, but we will exchange merchandise.
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Q
What kind of conditions apply for returns or exchanges?
A
We only accept returned items when You find a defective lens.

You may exchange merchandise when you made a mistake placing your order.
but Additional shipping costs will be at your expense
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Q
When will my order be delivered? Can I check the status of my order?
A
Provided the lenses are in stock, we typically deliver within 10 days.
However, should your lenses be out of stock, we will inform you by email about the expected delivery date.
While arrival of Toric lenses to our facilities might take up to about one month,
others are typically restocked within a week and will be delivered promptly.

You can use [Track Your Order] to obtain an estimated arrival date.
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Q
What if I am away when the order arrives?
A
If the package is still in the hands of the KOREA POST, you can contact them and you may still be able to receive the package.
However, after a certain length of time, your package will be returned to the sender (LENS-TOP).
If you find the shipping company has returned your order while you were away, please send us an email and we will re-send your order, but the extra shipping charge will be at your expense.
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Q
Can I specify a specific date for delivery?
A
We are not able to control the delivery date directly, but you may contact the shipping company and ask them to deliver your order on a certain date.
However we cannot guarantee that they will be able to accommodate your request.
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Q
Do you offer any special delivery options?
A
We do not offer special delivery or rush shipments at this time.
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Q
What if the package has been returned to LENS-TOP due to an error in my address?
A
Please contact us by email.
Our costumer service will instruct you about necessary steps to take and we will re-send your package.
(Since we are not responsible for address errors on your part re-shipping will be at your expense.)
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Q
Where can I find my prescription data?
A
Your contact lens box contains the information you need such as power, diameter and base curve.
You need to use the newest prescription provided by your eye care professionals.
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Q
Are BC and PWR different depending on the lens manufacturer?
A
Because of global standards, all manufacturers must use the same notation for PWR and BC.
However, lens size, thickness, design and processing methods are different depending on the brand and the manufacturer. (If your contact lenses have been prescribed for astigmatism, your view will be different depending upon the manufacturer.)
We strongly suggest having your eyes checked as directed by your physician and following his/her guidance on lens selection.
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Q
Is it possible to use contact lenses if the DIA is different from my prescription data?
A
We strongly suggest having your eyes checked as directed by your eye doctor and only with his/her agreement should you use lenses with different DIA.
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Q
I can not find lenses for long-sighted eyes (+) in the POWER list.
A
The lenses for long-sighted eyes (+) and progressive lenses are currently not available at our website.
The starting date has not been scheduled yet. We are sorry for the inconvenience.
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Q
Do I need to have my eyes examined before purchasing contact lenses?
A
Yes, contact lenses are medical devices and your eyes must be examined by a certified lens care professional before purchasing our merchandise.
Additionally, you need to follow the manufacturer's instructions and any guidance/instructions given to you by your eye care professional.
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Q
Do I need to have my eyes examined periodically?
A
Yes, we strongly suggest having your eyes checked periodically as directed by your physician.
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Q
Can I wear contact lenses continuously?
A
Even if you are wearing contact lenses which are designed to be worn for multiple days and nights
you should periodically remove them for cleaning or if you notice any irritation. Of course,
the most important thing is to follow the instructions of your physician.
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Q
What if I receive contact lenses that are different from what I have ordered?
A
Please contact us immediately by using the [inquiry form] with your name, order ID and the lens data which you have received. Then please send us the incorrect boxes
As soon as we receive the boxes, we will confirm your new order and re-send the new products.
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Q
How long will it takes to receive new items, if I return my lenses to change the lens data?
A
Especially when you exchange toric products, this may take a long time.
In most cases, it will require some time as we locate the new lenses and verify that your returned lenses are still in their original packaging and not opened/damaged.
Toric lenses take about 4 weeks to replace.
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Q
What if I find a defective lens?
A
Please remove the lens immediately and contact us by using the [inquiry form] with your order ID and the lens data of your defective lens.
We will instruct you where and how to send back the defective lenses. Please DO NOT throw your defective lens away. Be sure to include the original boxes (even if opened) when you return defective lenses to us.
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Q
I can not proceed with my order. Is my browser setting correct?
A
Please click here for Browser Settings.
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Q
What kind of solution should I use?
A
It depends on what kind of contact lenses you have bought. There are many options available, but some solutions are designed for specific types of lenses. Please be sure to check the manufacturer's recommendation and follow the guidance of your physician when choosing solutions.
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Q
Can I update the information in my profile?
A
Yes, you may change your registered information at [My Page].
However, if you have an open order, please contact us via email and let us know you want to change the delivery address.
If the item has not been shipped, we can update the shipping information.
Unfortunately, we cannot change the address once the item has left the distribution centre,
so please verify your shipping address before placing an order.
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Q
Do you issue a receipt? What information does it contain?
A
Our standard receipt that is enclosed with the delivered goods states customer name, purchase information , payment method, and details of the products purchased
Please note that we do not issue any other receipts.
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Q
Use Coupon code ?
A
・ We guide coupon numbers through the website or emailing service.
・ Coupon amount can not exceed 10% of purchase amount.
・ For example, 3000 won coupon can be used only when puchase amount is 30000 won or more
・ One coupon can not be used twice or more. Two coupons can not be used for one purchase.
・ Coupon service might chanege or be over without any notice.
・ Refund amount puchased by using coupon applies only to amount of the payment.
・ Coupon numbers can be checked at the top of the website.

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